Terms and conditions of delivery:
We offer FREE delivery for purchases over HK$500.00 to any address on Hong Kong Island, Kowloon and New Territories.
– Minimum order is HKD300.00. A delivery fee of HKD50.00 will apply for orders between HKD300.00 and HKD500.00
– For Lantau restricted area & Outlying Islands, we deliver to central ferry pier only and we do not deliver frozen Items.
– We offer 2 working days delivery from order confirmation and receipt of payment orders.
– The delivery service is available from Monday to Friday between 9:00 am to 7:00 pm.
– Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
– We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
– It is the responsibility of the customer to notify Terroirs Ltd immediately of any change to their delivery address.
– All Items are carefully checked and packed before delivery. Customers are requested to examine goods immediately upon delivery. Claims, if any, must be logged at the time of delivery; otherwise we shall have the discretion to refuse your claim after delivery.